Customer Service Policies


Privacy & Cookies Policy Statement:

How we use Cookies
Cookies are very small text files that are stored on your computer when you visit some websites.
We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.
You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
The following is strictly necessary in the operation of our website.
This Website Will:
Remember what is in your shopping basket
Remember where you are in the order process
The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).
Functional Cookies
This Website Will:
Track the pages you visits via Google Analytics
Targeting Cookies
This Website Will:
Allow you to share pages with social networks such as Facebook (If available)
Allow you to share pages via Add This (If available)
This website will not
Share any personal information with third parties.
Data protection
When we collect user information via our website it will be stored safely, only used for the purpose agreed to, never shared with third parties and deleted on request.

All items are shipped by Irish Registered Post with tracking, free of charge and have to be signed for on delivery.
Jorgs Goldsmith Studio is not responsible for any packages lost, stolen, damaged, delayed or returned in transit.
For international shipping, Jorgs Goldsmith Studio has no control over and is not liable for any customs or import duties that could be charged when your order reaches its destination, so it’s advisable to check your local post office before ordering.

We hope you will be happy with your purchase. If you are not fully satisfied, please contact us within 5 working days of receipt of delivery and we will be happy to refund the value of the items returned not including international customs duties and sales taxes for shipments outside the EU. You will be required to arrange and pay for the return of the goods to us. Goods must be returned in their original box. We do not accept responsibility for goods lost or damaged during return. We strongly advise our customers to insure returns against loss or damage. Special made to order commissions are non returnable.
Your delivery will begin once we receive full payment.
We make every effort to accurately represent the jewellery in the images provided. Please be aware of the limitations of digital imagery and that colours may vary as computer monitors can display the same image in different ways.



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